INLEAD facilitated an expert workshop for International Hotel Management Jan’13 and April’13 batch students on 16th May 2013. The purpose of the workshop was to give young professionals an overview of the global hotel industry and what are the major challenges that an individual faces to work in a cross culture environment.

Ms. Chakraborty began her session with first asking all the participants to write down their thoughts on what are they expecting out of this session. The students were then asked to share their thoughts. The topic of discussion was “Preparing for Journey: International Hospitality Jobs”.The main objective was to get the students introduced to different working styles and how international exposure is essential for hospitality industry for the overall learning and development.

The session was to give students an understanding of what to expect when going international for jobs/internships. The session began with an activity wherein the students had to come up with an “out of the box thinking”. the session covered topics like: what to know about the organization, challenges working in a cross culture environment, ground rules- do’s and don’ts and finally the learning’s which summarized the entire discussion.
The session had a lot of important tips that were shared some of which were: how it is important to have tolerance, attitude for gratitude is very important, and most importantly smile, because this is one thing that would connect you with a guest. The session came to an end with a small meditation exercise.

According to Shyam Sunder INHM Jan’13 Batch: “My learning’s from the session was to understand the challenges and how to tackle them while working in a cross culture environment”.

INLEAD facilitated an expert workshop for Healthcare administration April’13 batch students. The workshop was conducted by Mr. Mehernosh B. Dittia, VP – Talent Development, Max Hospital on “Human Resources in Healthcare”. The expert session was an insight in the field of Human Resource Management with lots of real time examples and experiences. In detail all the topics were covered under the umbrella of HRM in Healthcare. Students were informed about Employee Advocacy & Relations, Industrial Relations & the importance of communication skills.

The above concept was supported by a video which focused on having the talent & the right attitude. Students could connect well with the video & the message it conveyed. The concepts of Human resource management in Healthcare were explained well with practical examples from the industry.

INLEAD facilitated a workshop for October’12 and April’13 Events Management and Public Relations students on Experiential Marketing by Mr. Sharad Mathur, CEO, EMG – Experiential Marketing and Events. The session began with Mr. Sharad Mathur introducing the class to the concept of Experiential Marketing. He explained on how experiential marketing was all about creating an experience for the targeted audience. He discussed quoting live examples from the industry, how one needs to be aware of the audience in order to make the right impression by generating an experience.

He discussed regarding the technological advancements in the industry and how the events industry has undergone development with regards to the use of lights and 3D video mapping. He played videos highlighting 3D video mapping which were very invigorating and gave a very good preview of 3D video mapping.

The introduction to new ideas and concepts gave the students food for thought and made them understand and realize the level of technological advancements in the industry. This would definitely help them for the future and would enable the students in creating the desired experience for the targeted audience.

INLEAD facilitated an expert workshop for Infrastructure Management April’13 Batch students on career prospects in Facility Management Industry. The workshop was conducted by Mr. Aneesh Kadyan, Senior Associate Director- CB Richard Ellis South Asia Pvt. Ltd. The expert session was an insight in to the field of Facility Management with lots of inputs on career & scope in Facility management field for young professional. Students were informed about the current growth rate of the industry domain & the factors that have contributed for the same. Mr. Kadyan also shared the mantras from the facility management guru’s for the young FM professionals and importance of communication, pro-activeness & time management in the field of facility management. Concepts of EMS, Green Building & LEED certification were also shared during the session.

During his interaction he quoted live examples from the industry and shared his real time experiences about problem solving, decision making & client relationship with the students. The above topics helped the students to identify potential career scope in facility management, do’s & don’ts during facility management operations, the expectation of FM companies & Clients.

According to Mr. Ravinder Singh IM April’13 Batch: “I got a better understanding of the current scenario of the FM industry, which will eventually help me to prepare better for the Industry”

INLEAD conducted an Industry Visit for Healthcare Administration April 2013 Batch on 14th May to Max Super Specialty Hospital- Saket, New Delhi, to get an overview of a hospital and its departments.
"Max Hospital” located in the heart of the city is a super specialty hospital & a unit of Devki Devi foundation, one of the premier names in Healthcare domain in the world. It provides strong infrastructure and technical workforce with access to all requisite facilities. They provide an indoor capacity of 490 beds. An unparalleled standard of medical excellence with special focus on service gives them the cutting edge.
This was the second Industry Visit for HCA April 2013 Batch. The visit to a super specialty hospital gave students a deep insight into the practical aspects of healthcare delivery and the inter-relationship and significance of each individual department of the hospital.

The Departments visited were:
►    Clinical Areas:
        1.    OPD
        2.    IPD
        3.    ICU

►    Support Areas:
       1. Radiological Services
       2. Laboratory Services
       3. Administration (HR, IT & Marketing)

The visit was concluded by a short question answer session addressed by Mr. Mehernosh Dittia, VP- Talent Development at Max Hospital.
According to Ms. Yachna (HCA April 2013 Batch): “The exposure was good & it will help me in my internship to understand the operations better”.

INLEAD conducted a LEAD Activity- “The Amazing Race” for all the programs of April 2013 batch on 10th May 2013.
Activity was designed, keeping in mind the blend of students coming from different batches. The students were divided into 6 teams’ basis lots that were drawn.

The Amazing Race had tasks & challenges to be completed within a specific time, which led them to the finishing line.

The clues leading to the tasks were placed all over the campus and the participants were required to be quick on their feet to search them and get ahead. It was fun to see the spirit of the teams which changed the entire pace of the game and the team which was faring last became the winner.

Whether it was spinning the hoop thrice around their waist or drinking 500ml of cola in one breath; to finding out the exact time it takes for the dryer to shut off or finding the meaning of certain words in the dictionary, each task required the participants to display their grit, team work & presence of mind. Each team toiled and brain stormed to make sure that they were able to work out the clues swiftly to ensure their speedy victory. The activity gave an insight in to team building, time management and out of the box thinking.

The camaraderie displayed by the teams led to the victory of the following participants:
1.    Akshat Luthra
2.    Raghav Garg
3.    Kirti Golatkar
4.    Ravi Pratap Singh
5.    Harish Venugopal

INLEAD facilitated an Industry Expert Workshop on 9th May for International Hotel Management Jan’13 and April’13 batches. The workshop was conducted by Ms. Sonali Pathak, Director- HR, Radisson Blu, Dwarka. The session began with understanding if the students relate to the concept of an Expert session. The students were guided on how such sessions can help one connecting with the industry. Ms. Pathak made the session very interactive and cleared lot of industry myths that students had, during the workshop. She shared lot of facts on Travel and Tourism industry and graphs were used to validate the points being discussed which made it a very interesting discussion.
Travel and Tourism Industry is the largest employer in the world and it is projected to remain the same, with India being the 4th best country for hospitality business; thus bringing out a great deal of career opportunities for young professionals.

The lecture explained how hotel jobs are dynamic in nature and are very unpredictable, though they are global in nature; it always has a local flavor to it. Ms. Pathak also spoke about how hotel jobs can be very monotonous, but each day it has to be approached with different enthusiasm. The highlight of the session was the alertness and involvement displayed by the students. The data/graphs shown and discussed taught them how to comprehend stats when presented.

INLEAD facilitated an Industry Visit to Suncity Business Park, Gurgaon for Infrastructure Management April’13 Batch to give them a practical exposure of multitenant commercial building and as well as giving them hands on learning experience on managing the critical operations of such type of commercial property.

The students were given a warm welcome by Ms. Smriti, Sr. Executive, Property Management at Suncity Business Pak, Gurgaon. She led the students on a property round to demonstrate the Building & Asset management Operations of the facility. During the visit they were also given an overview on Ambience Management, Disaster Management, Manpower Management, Housekeeping Management, Horticulture & third party vendor management by EPMS team and students also got better understanding of site compliance management, calculation of common area maintenance etc.

INLEAD conducted LEAD Orientation Activity – "Passage To India" for all the programs of April 2013 batch on 3rd May 2013. The activity was designed, keeping in mind the blend of students coming from different backgrounds. The biggest challenge for them was to break the ice between each other and be a part of a pre decided team.

The activity was planned in a way where the participants got just a weeks’ time to understand the concept of the activity-“Passage To India”, highlighting the 5 cultures like Kerala, Punjab, Goa, Gujarat and Maharashtra. Further, they were to plan and delegate the responsibilities, prepare the screen play and execute the event. During this period, they met with challenges like Team Conflicts, Budgeting, Presentation, Resource and Time Management.

Though it was a competition, the students showed the spirit of camaraderie and helped each other with their preparation.  The activity gave insight in to team building, creativity and leadership skills.

The display of the various skill sets and the colorful performance by the students made the event a success. The intrinsic detail management and the entertaining performance led to the felicitation of the Punjab Team as winners. Mr. & Miss. Fresher and Best Performer were also awarded by Mr. R.C Gupta, Executive Director to encourage and recognize the individual mettle of students. Following is the list of winners:

•    Mr. Fresher: Shashwat Mishra
•    Miss. Fresher: Aditi Mohan

•    Team Punjab (The Winners):
    ►Sona Sharma
    ►Neeraj Verma
    ►Ranbir Singh
    ►Tanbir Singh
    ►Parvinder Singh
    ►Priyanka Kale
    ►Preeti Chauhan
    ►Swati Sood
    ►Shweta Ramakrishna
    ►Aparna Sharma
    ►Faraz Khan
    ►Jaswant Kumar
    ►Navjot Singh

•    Best Performers:
    ►1st : Tanbir Singh
    ►2nd : Ashutosh Sharda & B. Ravindranath Palliwar

•    Special Appreciation
     ►Arun Kumar

This has initiated the way for the learning of the corporate values and ethics for the students and would serve as a good example for future

INLEAD facilitated an Industry Expert Workshop for Infrastructure Management April'13 batch on 2nd May 2013. The workshop was conducted by Mr. Robert Gomes, Director – Encore Events on the overview of IM and what is the scope for young professionals in the Infrastructure Industry. Mr. Gomes has over two decades of experience in the industry and before starting his own venture; for the past 15 years he was associated with Genpact as Vice President - Global Sourcing and Compliance Leader.

The expert session was an insight in the field of Infrastructure Management with lots of real time examples and experiences. In detail all the topics were covered under the umbrella of Infrastructure Management. Students were informed about SLA: Service Level Agreement and how Housekeeping is a measurable tool today because of SLA. He also explained Business Continuity Management which has become an emerging trend in the Infrastructure Industry and the same was further elaborated with a case study. Concept of LEED certification was also shared with the students.

To conclude the session he uses the WIFM concept: What’s In It For Me?
The concept helped the students to identify business acumen required, the inside and outside connect that can be developed within and outside the industry.

INLEAD facilitated an Industry Expert Workshop for Healthcare Administration April'13 & Oct'12 Batch on 1st May 2013. The workshop was conducted by Mr. Gaurav Khurana, Regional Head – Operations, Fortis Healthcare and the topic of discussion was Supply Chain Management in a Hospital.
Mr. Khurana began the session by discussing Material Management which has become a distinct function in a hospital. Depending on the size of the hospital it could be a separate department or in a smaller set up it could be under the care of the Healthcare Manager. Materials in a hospital range from consumables, stationery and management of equipment’s besides the pharmaceuticals and optical goods.
Mr. Khurana discussed all the components of the Supply Chain including all the 5 M’s and highlighted the basic functions of material management. He also elaborated the fundamental principles of Supply Chain Management like Marketing Intelligence, Negotiation, Standardization and Inventory Control Techniques like VED, ABC and FSN Analysis. He explained the different types of expenditure like CAPEX (Capital Expenditure) and OPEX (Operational Expenditure) and the details of procurement process.To conclude, the session was precise and comprehensive highlighting all the important aspects of the supply chain management.